EDS cost $5.99, and the NDI cost $10.99, which millions of customers bought during the class period.įurther allegations mention the violations of consumer protection laws. What the customers saw was that they can only re-download what they bought after 60 days if they also purchased the EDS or NDI. There were claims that Symantec and Digital River misrepresenting the EDS and NDI as the only way customers can re-download the software they bought.įurther allegations also tell how the defendants would automatically place the EDS and NDI in the shopping cart but will not let the customer know of pertinent details such as re-downloading what they bought for free anytime during their subscription period. They had the option to buy EDS at a later time if they needed it. The lawsuit was filed in January 2011 and claimed that Symantec and Digital River falsified that Electronic Download Service (EDS) and Norton Download Insurance (NDI) were important if in case one of their customers wanted to have a re-download of their software for free. This was based on the finding that people were exposed to misrepresentations by both Symantec and Digital River linked to re-download services. ![]() and Digital River Inc will be considered a national class action (Khoday v. While Symantec let go of Digital River, they always informed customers of different “scripts” about how to re-download the software, where they ended up buying either the NDI or EDS.Ī judge on the 31st of March 2014 decided that the lawsuit against Symantec Corp. But they all gave the same details: to download the software, they need to purchase EDS. They used a knowledge base that answered the usual questions people asked about the insurance, but they weren’t considered a scripted call center. Norton customers had the option to call customer service for more details about the insurance. If they did not want to buy the insurance for the download, they were required to opt-out or remove it from the cart.įurther allegations about the information on the download insurance that customers can read at the point of sale had its location, content, and display changed to get the best customer experience. What Else to Know About the Settlement CaseĪfter buying any Norton software, download insurance got automatically included in the customer’s shopping cart. The difference between the two is that NDI allowed the customer to get the most recent edition of what the customer bought. If any of them had EDS, they’d have download links.īy October 2009, Symantec started the sale of its Norton products in its online store, and it offered the NDI, which was like EDS. The customers just needed to visit Symantec’s online store and put in their details, and it’ll lead them to the Norton items they bought. ![]() It also allowed them to re-download the software if something happens to their computer or if they get a new one up to a year after they bought the software. It enabled customers to re-download the Norton software they bought after the first 60 days expired. When Digital River was handling Symantec’s online store, they authorized Digital River to offer EDS. After that timeframe, the customer needs to login to their Norton account and restart the download process. ![]() As Digital River handled the store, Symantec controlled the content and offers on the site and any disclosures that customers get during purchases.įrom October 2009 until June 2010, Symantec started transitioning the sale of its Norton products to a store that they managed themselves.ĭuring the class period, a customer trying to buy a downloadable Norton product through the Symantec online store could have accessed a hyperlink to start the software’s automatic download.Īfter buying the product, the customer only had sixty days to download and install the product. They handled the site until October 2009. Class Action rose from when Symantec took on Digital River’s services to manage the online store for Symantec in 2000. Class Action Settlement – Norton Re-download Lawsuit’s Details…īy Consider The Consumer on Background About the Khoday v.
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